Ombudsman Guidelines

RESERVE BANK - INTEGRATED OMBUDSMAN SCHEME, 2021 (SCHEME)

Any customer aggrieved by an act or omission of the Company resulting in deficiency in service may file a complaint under the Scheme personally or through an authorized representative as defined under clause 3(1)(c) of the Scheme. The copy of the scheme may be referred to at https://capcredit.in/assets/policies/RBI-Ombudsman-scheme.pdf

Salient features of the Scheme may be referred to at Salient Features

The Nodal Officers appointed by the Company pursuant to RBI Integrated Ombudsman Scheme, 2021 may be referred to at Details of the Principal Nodal Officer

The Complaint lodging portal of the RBI under the Scheme: https://cms.rbi.org.in